myGov is a new concept in government essential services delivery. The myGov model streamlines the way people access, submit and update their personal information. Red Design Group was engaged by the Department of Human Services to incorporate digital self-help technologies into the new service model within myGov shopfronts.

Red Design Group looked very carefully at the complete myGov customer experience to develop recommendations for the incorporation of digital technologies, including self-service kiosks and digital-display signage.